June 19, 2016

Terms and Conditions

Privacy Policy

Your Privacy Protection is very important to Astronam and will be the first priority. The following policies are specially developed to protect your personal information and keep it confidential. Astronama is fully dedicated to protect your personal information from any type of misuse or information breach and leakage from server provider’s system which is monitored by server provider. Astronama will do everything what is necessary to protect all confidential information and to protect your rights. This privacy policy is subject to change anytime. The information and privacy practice of Astronama business partners, advertisers, sponsors or other websites, to which I provide hyperlinks, may be different from Astronama.com

General Principles / Definitions

  1. a) Banking information for payments against services asked and any information related to your income. In case of any information which is publicly available and information which is available in the public domain through various social networking sites or other sources will not be considered as private/confidential information. Disclosure of any type of information/data which is personal information according to you will be at your own risk.
  2. b) Payment and account information: your account history including your billing information and communications, payment history will be in encrypted form with the server service provider on behalf of Astronama and this server service provider will solely be responsible for the security and safety of your personal information and not Astronama;
  3. c) Service: Information about your navigation/history/log using Astronama services, for example the URLs of websites, which you visit and from which you download shall be recorded;
  4. d) Log: Log information includes your web request, IP address, browser type, browser language, date and time of request;
  5. e) User IDs: Your username, email addresses;
  6. f) Personal information is only collected from you to create Vedic Astrology chart and conduct consultations which will enable to provide and serve services;
  7. g) Personal information will be used and disclosed only in accordance with this privacy policy; m) Information which is disclosed by you for usage of certain services is open in public domain shall not be considered as confidential information and is not subject to protection under this privacy policy;
  8. h) Any data/information which is available in the public domain, blog, and forum or with any internet portal in a way of a membership is no more a personal information or confidential information and is not subject to protection under this privacy policy;
  9. i) Astronama is not responsible for misuse of any information by a third party; not personal information or which is already in the public domain or which is accessible to public without your any prior permission.

Right to Collect

You agree and authorize Astronama to collect and store your personal information as long as your usage of our services which is subjected with limitation laid down in this privacy policy.

Profile and Account Information

  1. a) Information such as identity details, contact details, banking details and account history to provide better service;
  2. b) Such information will be used for promotional offers and schemes;
  3. c) Your given information shall be used to compile statistical reports and demographical profiles for business and marketing activities;
  4. d) You agree to provide true, accurate, current and complete information about yourself such as name, date of birth, birth timing, place of birth etc. while booking services of Astronama.
  5. e) If you provide any information that is untrue, incomplete, inaccurate, misrepresented and on such suspect and grounds that such information provided by you is untrue, incomplete, inaccurate, misrepresented Astronama has full right to terminate, block and shall cancel this user agreement as well as your consultation booking.
  6. “Cookies” are use by portal companies to store user preferences and to track user trends, so as to enhance your interactive experience and Astronama services. On clicking or accepting or allowing the cookie on your computer Astronama can provide you with more customize information when you return to website

 

 

Shipping Policy

SHIPPING

We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on astronama.com

The large majority of our orders are shipped within 3 working days of the order, and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.

  • We currently deliver to more than 750 cities across India.
  • Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below
DESTINATION SHIPPING TIME (A) DELIVERY TIME (B) TOTAL TIME FOR DELIVERY (A+B)
Mumbai 3-5 working days 1-2 working days 4-7 working days
U.P / West Bengal 3-5 working days 6-8 working days 9-13 working days
Rest of India 3-5 working days 2-3 working days 5-8 working days
  • Our shipping and delivery during End of Season Sale are as shown below:
DESTINATION SHIPPING TIME (A) DELIVERY TIME (B) TOTAL TIME FOR DELIVERY (A+B)
Mumbai 5-7 working days 1-2 working days 6-9 working days
U.P / West Bengal 5-7 working days 6-8 working days 11-15 working days
Rest of India 5-7 working days 2-3 working days 7-10 working days
  • As mentioned above, we ship most items within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
  • While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
  • If your order has multiple items, these may ship separately from different locations in separate shipments. You will receive a separate email if the shipment does not contain all the items that you had ordered.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care 9414783786 or at , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same

 

 

 

Refunds and Cancellation

We don’t have provision for either cancellation of ordered services or refunds after the service has been delivered.

Edit